Saturday, April 28, 2018

The Reeves Project (TRP) Wiki is back online!

As previously announced The Reeves Project (TRP) Wiki came back online on 27 March and its content is available to browse via https://thereevesproject.org/data/tiki-index.php?page=HomePage_Wiki.

In the month since The Reeves Project (TRP) came back on line, we've been progressively reaching out to our community members. We initially sent a generic e-mail via our Google Group on 27 March (to which about half of our members have opted to subscribe to). We've subsequently sent a personal e-mail to over 260 of our existing community members. (My apologies to the handful of you that received two personal e-mails; I initially started by contacting those who had most recently used TRP before we suspended the service, but quickly realised that was more complex than simply working alphabetically through the list of community members). A handful of those personal e-mail messages have bounced straight back where the e-mail address or domain we have for you is no longer in use. If you've changed your e-mail address since you first registered with The Reeves Project, you'll need to contact us. We've also had a couple of minor ISP's block our out-bound e-mail but we've resent those messages via our Gmail account to step round that issue.

The response rate to our e-mail has been somewhat disappointing. If you've been putting off replying, today would be a good day to do so. If you've misplaced the e-mail "The Reeves Project - Invitation to Rejoin" and would like another copy, please contact TRP127(at)TheReevesProject(dot)org

If you've already requested and received details of your new User Name / Membership ID but are having issues logging back into to TRP, please do let us know. Some users seem to have been able to regain access without much pain, but we suspect others are having issues. In particular, we suspect that in some circumstances the password reset function may not be sending the e-mail you need. Please let us know your problem(s) and we'll work with you to get it sorted.

We are also aware that some new users have experienced issues working through the enrolment process with us. We apologise for that. We had finessed the new user registration process over the previous seven years that TRP had been in existence before our service suspension in December 2017. The upgrade to the wiki software underpinning TRP that we've recently undertaken necessitated a change to how we handled new user registrations. We're sorry that the rough edges have been too visible during the past month. If you need help completing your enrolment, please contact Martin via TRP123(at)TheReevesProject(dot)org explaining your issue(s) and we'll work with you to get your enrolment completed.

We think we've identified the major issues that have been encountered with new user enrolment over the past month and made changes on 26 April to both the Join Us form and the process which will hopefully make life easier for future new users.

We will continue to post updates at https://sites.google.com/site/thereevesproject123/

Thank you

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